Fido Announces Early Upgrade Terms

by Eric March on July 24, 2008 at 6:36 pm

For the past week there have been rumblings about some sort of super special announcement from Fido about special revised terms for early upgraders. Loads of Fido customers were rather put out with the release of the iPhone because they hadn’t made it far enough through their contracts to be eligible for an upgrade. Fido has responded with a new set of terms that, while better, are still going to cheese some people off. Their new terms are as follows:

Policy Details

Customer Profile Eligibility Criteria
Active agreement more than 12 months
Outisde of renewal window
Customer subject to administration fee.(See table below.)

Active agreement less than 12 months.
No agreement rebate on phone in the last 12 months.(excluding City Fido Unlimited and $70 Unlimited Calls Anywhere in Canada).
Eligible without administration fee.

Active agreement less than 12 months.
No agreement rebate on phone in the last 12 months.(City Fido Unlimited and $70 Unlimited Calls Anywhere in Canada plans only).
Eligible without administration fee.
Must agree to remove monthly system access fee discount (DTLIR).

Number of months completed on current agreement

Fee if customer is currently on a 2-year agreement
Fee if customer is currently on a 3-year agreement

13 - 15 months
$35
$110

16 - 18 months
$25
$85

19 - 21 months
N/A (use LHO)
$60

In short, you are eligible for an upgrade if: A) You’ve been in your contract for 13 months, or B) You’ve been in your contract less than 13 months but did not get a subsidized price on the phone you bought with your package. If you are eligible, then the upgrade fee is noted in the table above based on 2- and 3-year contracts respectively. I can only assume that you are also eligible if you did not buy a phone when you signed on the dotted line (i.e. used a phone from a previous contract’s tenure or used a phone you bought elsewhere).

If you’re under 13 months and you bought a phone at a subsidized price, you’re still stuck with it until you’ve done your minimum time. Although the din of tin cups rattling against the bars has died down, there are still those who are pretty dissatisfied with the business. I can’t say I blame them.

(via ehPhone)

2 Responses to “Fido Announces Early Upgrade Terms”

Andre said:

July 28th, 2008 at 7:56 pm

Where did you get you info? Fido is saying that I can’t get the Iphone because I have not had my current plan for more than 12 months even though I never got a subsidized plan. Actually, they told my wife we could on Friday and then when I called today (Monday) to go ahead with the deal they said no and claimed the previous person was wrong and it would be a “coaching opportunity” for them. The interesting part is that the previous person used the same rational of not having gotten a subsidized phone as to why we were eligible. Let me know. Thanks…
Eric March said:

July 29th, 2008 at 1:42 am

The info I got was from the linked ehPhone citation at the bottom of the article; he got his information from a HowardForums user who apparently works there.