The Randomly Resetting Issue

by Jody Mitoma on April 7, 2008 at 11:42 am

The Silver Apple Startup Screen

Are you experiencing an issue where your iPhone/Touch will just randomly reset at will, without your concent?… In otherwords, going back to the silver apple logo screen at any given time, may it be, while surfing Safari, or listening to the Media Player.

Here are some recent discussions going on at Apple’s Community Boards:

“The new phone randomly resets itself. I’ll be in the middle of a text or browsing a page and the screen goes black and I see the apple logo. Then the phone powers on and works fine for hours or days, then it’ll happen again totally random time.” — jwilkinson1977
“Mine has been doing the same thing. I have replaced the SIM card, restored it, brought it to the Apple store tech folks, restored again and same thing. It happens in all applications that I am using.” — Aileen Oregon
“My iphone will randomly reset itself and show the apple logo followed by the typical boot up. It seems to happen most often when a song finishes playing in the ipod.” — djsteev

If you are, iPhone Atlas may have found a solution for you.

One workaround for this issue, though somewhat tedious, is to force quit other applications before using the application that frequently triggers resets. This can be accomplished by holding down the home screen button for several seconds while in the application that you want to force quit. For instance, if you are experiencing this issue while using the iPod function, first launch Safari and force-quit it, then launch the iPod application and check for persistence of the issue.

Also, if you notice that the iPod function repeatedy exhibits his behavior when accessing a certain track or piece of media, try tempoarily removing the offending item and check for persistence of the issue.

iPhone Atlas also suggests you try the following, if the issue continues: